Question 1

What does it mean when your promotions say "exclusions may apply"?

Accepted Answer

Our discounts and promotions are not valid on orders over $250 and can only be used on orders shipping to a single address. In addition, discounts cannot be applied to DoubleTree tins, For a Cause tins or Custom Tins (unless otherwise noted).

Question 2

How do I contact customer service?

Accepted Answer

Just give us a call at

Question 3

When will my cookies arrive?

Accepted Answer

If you order before noon CST, Monday – Wednesday, your order will be processed the next day. Please allow up to 23 days for handling time prior to the order shipping. Even when you order after noon, Monday – Friday, they’ll still go out within two business days. Your treats should arrive 36 days after being sent. Your order will be shipped ground unless otherwise specified. You may also choose expedited service, but please remember this does not include the processing/bakery time. See the special notice on the shipping page during checkout for the next available shipping date. During the holidays, FedEx is ultimately responsible for the delivery time. We can select Overnight Shipping and get your package to FedEx within the allotted same day time frame, but sometimes FedEx is unable to provide it due to their processing times. We never guarantee Overnight Shipping. If you selected Overnight Shipping and did not receive the package overnight, please contact FedEx with your provided tracking number.

Question 4

How much are the shipping & handling charges?

Accepted Answer

Shipping and handling charges depend on the price of your item. These charges are added to your order and included in the final amount. Check out the

Question 5

Do you have any retail locations?

Accepted Answer

Yes! We offer a variety of freshbaked cookies and treats at our bakery in Nashville, Tennessee. For location details, hours, directions, parking information, and contact information, visit our

Question 6

What is required to ensure delivery?

Accepted Answer

Trust us, your cookies are in good hands. But, we will need a physical street address, company name and/or personal name, apartment number, suite number, floor number, telephone number and any other information you think may be important. Also, our carrier will not deliver to post office boxes. Please contact our customer service department at 8004582447 for information regarding international shipments.

Question 7

What cookies and treats do you have?

Accepted Answer

We’re perfectionists. So when it comes to cookies, we keep it simple. Our gourmet cookie selection includes: chocolate chip, white chocolatemacadamia nut, oatmeal raisin, chocolate chunk, sugar, snickerdoodle and rocky road. We offer special seasonal flavors for a limited time throughout the year. (Don't miss our Southern Butter Pecan that always comes out in March!) We also have triple chocolate brownies that are to die for. (Or so we’ve been told.) You can order them alone or with an assortment of cookies. In the rare instance we are out of stock in a particular flavor, we will substitute with the next best flavor in our assortment.

Question 8

How long will my cookies and brownies stay fresh?

Accepted Answer

We are firm believers in fresh, homemade taste so we don’t use any artificial ingredients you can’t pronounce. The result? Gourmet treats that are so tempting, we doubt they’ll last long once they’ve been opened. Eat within 3 to 4 days of arrival or freeze for up to 60 days, thaw and enjoy!

Question 9

What if my package has to be redirected?

Accepted Answer

We're sorry, but if you give us the wrong address and your package has to be redirected, there will be a $14 charge. Also, we can’t extend our delivery guarantee when we’ve been given the wrong address.

Question 10

Return Policy

Accepted Answer

If you are unhappy with your order for any reason, please contact our customer service team and we will be happy to make things right with you! If so needed, we will issue a refund or send you a fresh batch of cookies.

Question 11

Do you have a Satisfaction Guaranteed policy?

Accepted Answer

We wouldn’t have it any other way. In fact, we believe so much in our gourmet treats that we offer a 100% Satisfaction Guarantee. If, for any reason at all, you aren’t completely thrilled, please contact us within 48 hours of receiving your order. We’ll work with you oneonone to fix the problem or issue a refund. (Our guarantee doesn’t cover incorrect shipping addresses given by the customer.)

Question 12

Do you collect sales tax?

Accepted Answer

Only in the states that require it.

Question 13

How do I place a corporate order?

Accepted Answer

We have an entire fleet of Corporate Sales Representatives scattered across the country to make your life easier. To find one in your area, just visit our Corporate Gifts page and fill out the contact form. One of our representatives will follow up with you within one business day.

Question 14

Do you sell wholesale?

Accepted Answer

You can reach our foodservice and wholesale departments

Frequently Asked Questions